Edit a Workflow
Administrators can edit an existing workflow by selecting the workflow and clicking Details and then clicking Edit in the upper right-hand corner.
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In this example, if the entitlement requestor is not a manager, a manager must approve the request in order for the entitlement to be granted. However, if the requestor is a manager, the request is granted and the end action results.
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Once the Edit button is clicked, the interface allows the adding or removal of existing workflow actions to the workflow by clicking on the workflow path component directly.
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A workflow action can be removed by clicking the red trash can icon or modified by clicking the pencil icon. If the pencil icon is clicked, that action configuration can be modified. However, in this use case, if an action should take place in between existing actions, the line between the action paths should be clicked. In this case, an Email action was added which is the result of the choice to add an additional action prior to the End Action. When new actions are added, the process to add a new action is identical to the sequence defined above to Create a Workflow.
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Once the workflow is complete, click Save.