RapidIdentity Product Guides - 2019 Rolling Release

Profiles Actions

The People module supports delegating actions to users and roles. For example, it is possible to allow users the ability to reset another user's password or challenge questions. Delegating this privilege can expedite access and relieve the IT ticket log.

The Action Buttons available to users and their delegations depends on how each delegation is configured.

The available Action Buttons are summarized in the following table.

Action Button


Profile Settings

Administrators can allow users to update certain fields in their RapidIdentity Portal Profile. One advantage is to allow users to update their mobile number or to include an alternate Email address that can be used to facilitate communication. Changes saved are automatically updated in the organization's directory service.

Click the Edit Profile button at the bottom right of the window to make changes to your profile.

Change Password

Change Password allows for self-service password reset functionality. When selected, a dialogue box appears directing the user to comply with the organization's password policy requirements. The password policy requirements are set by RapidIdentity Portal Administrators and can exceed the requirements of other applications within the IT environment.

Update Challenge Responses

Update Challenge Responses is a self-service feature built into the RapidIdentity Portal Profiles Module allowing users to update their responses to challenge questions required to reset their passwords. Depending on how the RapidIdentity Portal Administrator has defined this action, it may be necessary to answer a minimum number of the possible questions shown.

It is also possible for administrators to allow users to define their own challenge questions and answers; if this option is available, click the green plus sign and then enter a unique question and answer; to discard this action, click the Minus icon (not shown).