Section 1194.41 Information, Documentation, and Support
Accessibility Requirements | Level of Support | Explanations |
|---|---|---|
(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge | Supported | RapidIdentity support documentation is provided to customer administrators and can be exported to PDF and Word on demand. |
(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. | Supported | RapidIdentity accessibility documentation is provided to customer administrators and can be exported to PDF and Word on demand. |
(c) Support services for products shall accommodate the communication needs of end-users with disabilities. | Supported | RapidIdentity support is available via email or telephone. |